Account & Data Deletion

Application: 9 Studio

Google Play account deletion information

1. How to delete your account in the app

If you want to permanently delete your 9 Studio account and associated personal data, you can do this directly from the app:

Open the 9 Studio app on your device.
Go to the Profile section.
Tap on “Бүртгэл тохиргоо”.
Carefully read the confirmation message and tap Confirm.

Once confirmed, your account will be scheduled for permanent deletion.

2. What data will be deleted?

When you delete your account, the following data will be deleted:

Your email address used for login
Profile information (username and basic account data)
Active bookings and booking history linked to your account
App usage data associated with your user ID

After deletion is complete, you will no longer be able to log in with this account, and the data above will no longer be available in the app.

3. What data may be retained and why?

In some cases, we may retain limited data for a short period of time, where required for legal, security, or fraud-prevention reasons. This may include:

System logs and security-related records
Payment or transaction records (if applicable)

These records are stored only for as long as necessary and are not used to provide regular app services.

            Retention period: up to
            90 days after the deletion request, unless a longer
            period is required by law. After this period, the retained data is
            irreversibly deleted or anonymized.
          

4. If you cannot access the app

If you no longer have access to your device, phone number, or the app itself, you can request account deletion by contacting our support team:

Email: support@9studio.app

Please include the email address you used to log in to 9 Studio and clearly state that you are requesting account deletion. We may ask for additional information to verify your identity before processing the request.

5. Data deletion without deleting your account

If, in the future, we add an option to delete specific data (for example, clearing booking history) without deleting the entire account, the steps will be described inside the app and updated on this page.